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Service Desk Team Leader

Role details:


Title of role: Service Desk Team Leader
Full time hours: Monday to Friday- 37.5 hours a week.
Salary: £19,000 - £21,000
Location: Bolton, Middlebrook

Our Company:

We are an IIP Gold employer who puts our employees FIRST. We are a fast paced and innovative company which focuses on service delivery whilst ensuring that we create a fun environment to work in.

If you feel that you can contribute to a company with a proven track record of providing customer focused solutions which aims to help our customers grow through the provision of an outstanding range of fast and efficient services, then come and join us.


Key Requisites:

A. Excellent communication skills – verbal and written
B. Excellent people management skills – the rest can be taught!
C. IT skills would be advantageous
D. Experience of working with a service desk tool

The person we are looking for:

The successful candidate will lead the IT Service Desk function ensuring the desk is fully manned at all times. Ensure absence procedures are followed and Overall Operation of the service desk runs smoothly on a daily basis, whilst also providing technical assistance to the IT Support technician and apprentice.

The successful candidate will be the point of contact across Bolton and Durham and manage the employees on both sites. They will ensure that all service requests are categorised and allocated out amongst the team in order to hit all priorities and SLA’s.

To be considered for this role you must have experience of managing people and have a keen interest in IT. We are willing to train the right applicant on our IT systems.


What we have to offer you:

- Competitive salaries - Bonuses
- Holidays increasing with service - Free colleague parties
- Christmas vouchers - Big discounts with many retailers
- Corporate and Charity events - Dress down Friday’s
- Free parking - Long service awards
- Recognition schemes - Newly refurbished offices

If this sounds like you apply to https://examworks.current-vacancies.com/Jobs/Advert/1357560?cid=1826

Due to the nature of this role, a DBS Disclosure will be requested from the successful candidates.
We reserve the right to close this vacancy once we have found a suitable candidate.