As an unrepresented claimant, we understand the process of managing your own claim may be daunting, but we are here to help. By choosing a medical reporting organisation such as Premex, you are trusting a team of experienced professionals to provide you with a quality, independent medical report to support the resolution of your personal injury claim. We have over 25 years’ industry experience and have the largest panel of medical experts in the market. Over the years we have helped over 2 million individuals obtain a medical report to support their personal injury claim. So, no matter where you are in England or Wales, we’ll be able to get you an appointment at a time and location convenient to you.
How does the Official Injury Claims Portal work?
If you have been involved in a road traffic accident, you may have sustained injuries, including but not limited to whiplash injuries and you may be entitled to compensation. In order to know how long it may take to recover and what compensation you are entitled to, you will need an independent medical report. Before obtaining medical report, you will first need to start a claim within the Official Injury Claims portal.
Your Medical Report Journey
From the minute you choose Premex as your Medical Reporting Organisation in the Official Injury Claims portal, we will be here to support you, ensuring the process is as quick and stress free as possible.
We will arrange a medical appointment with an experienced medical expert who has been trained in medico-legal reporting and your journey with us is explained below.
1. You have selected Premex to obtain a medical report on your behalf on the Official Injury Claims Portal.
2. Your case details are sent to us so that we can instruct a medical expert in your area. Our instruction to the medical expert will include the information you have provided in the Official Injury Claims portal about the accident and injuries you have suffered. We will acknowledge receipt of your case within 1 business day.
3. We will arrange an appointment for you with an accredited expert from our panel. We aim for the appointment date to be within 20 business days of us creating your file. If you have highlighted any special requests, e.g. wheelchair access, female medical expert etc. we will ensure these requirements are taken into account. You will receive the appointment details via email (if you have provided an email address within the Official Injury Claims Portal) or via post within 2 business days of Premex creating your file.
4. If you are unable to make your appointment, you can rearrange by calling 01204 478317 and one of our dedicated team members will be more than happy to help. Our team are here to help from 8am until 8pm. You can also rearrange online using Client Vu.
5. You attend your appointment with a medical expert who has been trained in medico-legal reporting. You will be asked about the accident, where and how it occurred, and what injuries you have suffered. This refers to the information you have inputted onto the Official Injury Claims portal. The medical expert will receive your claim details prior to your appointment. Your claim details are available within the Official Injury Claims portal and we advise you take a copy of this with you to your appointment.
6. Following your appointment, the medical expert will send Premex your completed medical report, where it will be checked by our team of experienced professionals.
7. Your medical report will be uploaded onto the Official Injury Claims Portal within 5 business days of your appointment taking place and you will receive a text from us letting you know your report is available, along with a link to a guide to understanding your medical report.
8. You will need to review your medical report on the Official Injury Claims Portal to make sure that the information recorded by the expert is correct and that no information is missing.
9. If you believe there are factual errors within the report, you must outline what they are on the official injury claims portal. When you do this, we will receive notification and review your request. You must let us know before you accept the report. Where applicable, we will return to the medical expert to obtain an amended report. The medical expert will have 15 business days to return this to Premex. When the updated report is received, it will be checked by one of our experienced professionals before being uploaded to the Official Injury Claims Portal for you to review.
10. Should your report recommend an additional report from a specialist be obtained e.g. from a psychologist or an orthopaedic surgeon, you will need to contact the compensator directly through the Official Injury Claims portal to arrange this.
11. You accept the report in the Official Injury Claims portal, which will be sent to the compensator. They compensator will then make a compensation offer based on the contents of the medical report.
Understanding Your Medical Report
Your medical report is an independent document, used to help resolve your personal injury claim. The report is split into sections, and we have put together a handy guide to help you understand it. Click here to download our “Guide to Your Medical Report”.
Frequently Asked Questions
It is perfectly OK to have questions about the medical reporting process and our team are always happy to help. To support you, we have answered some frequently asked questions below that you may find useful. If you can’t find the question and answer you’re looking for below, please give our customer service team a call on 01204 478317.
Official Injury Claims Portal & Obtaining a Medical Report
What is the Official Injury Claims Portal?
The Official Injury Claims portal is an online system which allows unrepresented claimants to make a claim for compensation following a road traffic accident, where injuries have been sustained. These injuries include, but are not limited to, whiplash injuries. The portal is a government system and Premex are a registered provider of medical reports within the portal.
Do I need to pay for my medical report?
No. The cost of the medical report will be covered by the compensator. You do not have to pay Premex for this.
Why should I choose a Medical Reporting Organisation, such as Premex, over an Independent Medical Expert within the Official Injury Claims portal?
As a medical reporting organisation established for more than 25 years, Premex has access to the most extensive panel of medical experts in the market, meaning we can provide you with an appointment at a time and location convenient to you wherever you are in England or Wales. With thousands of appointments available every week, we can offer greater flexibility in terms of the location, time and date of your medical appointment compared with choosing an Independent Medical Expert. We are experienced in helping claimants, both represented and unrepresented, obtain a medical report as part of their personal injury claim and to date, we have helped over 2 million claimants progress their claims. By choosing Premex, you’re in safe hands. Our highly trained team of professionals have a wealth of experience in dealing with medical experts and the reporting process on your behalf, and our customer service team are on hand, 12 hours a day (8 a.m. -8 p.m.) to answer your questions and help you though the process. Premex will ensure the all of the administrative duties around making the appointment, obtaining and checking the report are taken care of.
Continually developing their expert panel, investing in technology and the highest quality training for our dedicated people, Premex have established themselves as the leaders of medico-legal reporting and the trusted partner of choice for un-represented claimants, law firms, insurance companies and Government organisations.
We are also regularly audited by the relevant bodies, such as MedCo, to ensure we meet strict criteria and service standards, giving you peace of mind that you’re in safe hands.
In light of the COVID-19 restrictions
Will my appointment be going ahead?
Your safety is our top priority. Your appointment will be carried out by a trained medical professional and guidance from the Government and the General Medical Council confirmed that at this time the appointments can still go ahead.
Unless you have been contacted directly by a member of our team (who may inform you that your assigned expert may be self-isolating or you may have been identified as falling into the vulnerable person category), your appointment will still go ahead as planned. However, if you do not feel comfortable attending your appointment, you can rearrange it by logging on to Client Vu or by calling us and letting us know on 01204 478371.
In some cases, appointments may be able to take place remotely via Skype or Whatsapp. If this is the case, a member of our team will contact you. You can find information about remote assessments here and we have compiled a video technology help guide, which can be found here.
You should also contact us if you have travelled to one of the countries listed in the Government updates or if you believe you have an underlying health condition which we may be unaware of that makes you a vulnerable person.
If you are experiencing any of the symptoms issued in official guidance (a new continuous cough and/or high temperature) then you should contact us immediately to rearrange your appointment. You should not attend your current appointment. Your rearranged appointment will take place no earlier than 14 days from the date you first experienced symptoms.
Before your appointment
What is the appointment for and do I need to attend it?
The appointment is an important part of your personal injury claim. The information obtained by the medical expert during your appointment will be used to complete an independent medical report. The report will comment on the injuries you sustained how long it took, or may take you to recover and also recommendations for treatment if required.
How will I receive my appointment details?
Our preferred method is to send your appointment details by email, this way you will receive them immediately. If we don’t have an email address for you we will send a letter in the post. Some Experts may contact you directly to arrange a convenient appointment.
If we have been provided with your mobile number we will also send you a text/SMS reminder 3 days prior to your appointment.
When will my appointment be?
If you are seeing a GP your appointment will be booked between 1 to 5 weeks from the date we send out your details. In some instances it can be longer but this is nothing to worry about.
Some of our Experts do provide appointments on the weekend, and in certain circumstances can arrange home visits.
Who is the Expert and how have they been chosen?
The Expert is from our specialised panel and has the relevant qualifications to assist in the preparation of a medical report for your personal injury claim.
At the time of booking your appointment the Expert was selected as they had the soonest available appointment and the closest venue to your address.
Should I confirm that I am able to attend my appointment?
Yes and you can do this via our online portal. In some instances an Expert may ask you to confirm the appointment directly with themselves or their secretary, we would always urge you to do this if it has been requested.
Do I need to let you know if I can’t attend my appointment?
It’s important that you let us know if you cannot attend the appointment we have arranged for you.
Last year approximately 4,800 hours of our Experts’ time was lost as a result of non-attendances. You can do this via our online portal or alternatively you can contact us on 01204 478 371 (Monday to Friday 8 a.m. - 8 p.m.) and speak with one of our dedicated advisors. Also, by not attending the appointment this can cause a delay your claim for personal injury.
We do require notification at least 48 hours prior to the appointment but would prefer you to notify us as soon as you are aware you cannot attend the appointment arranged. If we do not receive notification from you it could result in a non-attendance fee which you may be personally liable for.
What do I do if I have special requirements (walking difficulties, hard of hearing etc.)?
Here at Premex, we’re committed to ensuring you receive the best possible service, whatever your requirements. As not all of our venues can cater for special requirements, you will need to highlight these to our customer service team in advance of your appointment. They will be more than happy to make the necessary arrangements to ensure you have the best experience possible with your Premex Expert. Possible special requirements include, but are not limited to:
- Walking difficulties
- Sight, hearing or speech impairment
- Use of a mobility unit
- Use of a service animal
In some cases, we may have to rearrange your appointment to a more suitable venue.
I require an interpreter at my appointment, will one be provided for me?
Should you require an interpreter at your appointment, please contact us when you receive our appointment notification.
At your appointment
How long will the appointment be?
As a basic guideline, a GP appointment may last in the region of 15 minutes, however the appointment length can vary on a case by case basis.
When should I arrive at the appointment?
We would suggest that you arrive 10 minutes before your appointment is due to take place. This will give you enough time to park (if required) and notify the secretary/Expert of your arrival. You may be asked to complete a questionnaire prior to the appointment taking place.
If you are not familiar with the venue location, please plan your route prior to the day. We suggest using a route planner website to assist such as www.google.co.uk/maps. The majority of websites can now send directions directly to your phone or email address.
Please be aware that if you do turn up late for your appointment the Expert may not be able to see you.
As well as planning your route prior to the day, should you require parking or disabled access we ask that this information is obtained ahead of the appointment date.
Should I provide identification at the appointment?
We ask that you take a form of identification to your appointment, preferably containing a photograph. Examples of identification you can take with you are; Passport or Photo Driving Licence.
Do I need to take someone with me to the appointment?
You can, if you wish, bring a friend or relative along to the appointment with you. Please be mindful that the Expert will direct any questions to you and will require you to relay all relevant information.
If the claim relates to a minor then a parent, relative or legal guardian must attend with them.
Please note that you will not be able to attend the appointment with anyone who caused the accident.
What happens during the appointment?
You will be asked a number of questions by the expert in relation to your accident and the injuries you suffered.
The expert will have been provided with the list of injuries you recorded on the official injury claims portal. It is important that each injury is discussed, so we would suggest that you also take in the information you recorded on the portal.
It will also assist the expert if you are able to provide corresponding dates for the following:
- Any previous incidents
- Absence from work as a result of the accident
- Any treatment received following the accident
- Previous medical history that is relevant to the accident being assessed
After your appointment
What happens next?
The expert will produce your medical report using information gathered at the appointment.
Once we receive your report, it will be checked by our team of experienced professionals and uploaded to the official injury claims portal.
You will receive notification from the portal that it has been uploaded. When this happens, you will need to review the report and confirm whether you are happy to accept it.
To assist in understanding your report, please review our guide which will provide an overview of the content.
If I don't attend the appointment what happens next?
If you do not attend the appointment we have arranged, it can result in your claim being delayed.
Failing to attend multiple appointments can also result in fees being raised which you may be personally liable for. A tip to avoid this happening is to notify us as soon as possible if you cannot attend; this way we can arrange a more convenient appointment for you.
What should I do if my report is factually incorrect?
Once you have reviewed your report, if you feel it contains factual inaccuracies please request amendment through the official injury claims portal.
When we receive notification from the portal, we will review the request and confirm whether it needs to be returned to the medical expert.
If the report does need to be amended, the expert will have 15 working days to return it to us.
When we receive the updated report, it will be checked by our team of experienced professionals and uploaded to the official injury claims portal for you to review and accept.
We appreciate your feedback!
We always try to ensure every claimant, whether unrepresented or represented, receives best possible service with minimal stress and complication. If you feel you have not received the level of service you would expect from us, we would be very grateful to hear from you at firstname.lastname@example.org. Our full complaints procedure is available here.
Roles, Rights and Responsibilities
Premex is a Medical Reporting Organisation (MRO) and our role is to arrange an appointment for you with an accredited expert from our panel. We will obtain and provide you with a medical report that can be used in your claim. We are completely independent and this ensures you received an unbiased and fair assessment.
The role of the medical expert is to conduct the appointment and produce a medical report that can be used in your claim. The expert’s duty is to produce a report that can be used by the Court and to do this; they must be independent in their review and opinion of your case. Their obligation is to provide their medical evidence to the Court, regardless of who it is for, who is paying for it, or who has instructed them to provide it.
Your role is to provide an honest and accurate account of the accident you were involved in and the injuries you sustained.
How to contact us
You can contact our dedicated team by:
- Telephone: 01204 478 317 and our line is open Monday to Friday, 8am to 8pm
- Email: UnrepresentedClaimant@premex.com
- Letter: Premex Services Limited, Premex House, Futura Park, Horwich, Bolton, BL6 6SX