The annual claims innovation awards celebrate success from across the industry. The shortlist demonstrates that individuals, products or companies have innovated, improved their service offering, raised standards in customer care or have grown considerably.
Premex has been nominated for 'Best Use of Technology' for Vu Direct. The introduction of our online instruction and appointment booking system in 2009 has allowed customers to transact quickly and easily online. Since then Premex have continued to develop the system and in 2011 we launched Vu Direct. Vu Direct allows customers to integrate their case management system with Premex's online appointment booking system, delivering a seamless system.
Although Vu Direct can be adapted for many different platforms with ease, Premex decided to team up with another market leader within the industry and collaborated with legal software specialist Eclipse. With similar objectives to Premex - to save customers both time and money - Eclipse were eager to join forces and make the process simple and seamless for customers. The partnership means set-up is completely free for Eclipse customers and integration is quick and easy.
With just a single click, users can take all relevant data on their client and populate Vu Direct, leading to the instruction of a medical expert with no need for rekeying. Paul Woodward of Delta Legal explains "Our previous process of separately entering case data would have added an average of 20-30 minutes per claim so the saving that Vu Direct has brought is exponential. Secondly, Vu Direct has given us greater control over our client relationships in what is a highly competitive market. The set up was completely free and we were running quickly and seamlessly!".
Winners will be announced at the awards ceremony at the Deansgate Hilton Hotel, Manchester on Wednesday 9th May 2012. Good luck to all the nominees.