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Changes to Medical Record Requests - FAQs


GDPR is coming! What’s going to change for Medical Records Requests?

From the 25 May 2018, we will continue to make Subject Access Requests (SAR) to obtain copies of medical records when instructed to do so.


Can Premex be charged for the Subject Access Request?

Medical Records Suppliers cannot charge for requests made after the 25 May 2018.

If the volumes of medical records are deemed excessive a supplier may be permitted to submit a reasonable fee. In the event of this occurring, we will notify you prior to raising our invoice.


What happens with requests made prior to the 25 May 2018?

The medical records suppliers will still be able to submit a fee of £50 in relation to requests made prior to the 25 May 2018. We will continue to raise our associated invoice of cost plus admin fee as applicable.


Will Premex continue to charge for the service of obtaining medical records, post 25 May 2018?

Premex will continue to charge our customers an administration fee for obtaining individual sets of medical records. This fee is charged for the services we provide in requesting, chasing and obtaining the records and is not related the subject access fee governed by the new data protection legislation.


Will GDPR affect the timescale for obtaining medical records?

Medical records suppliers will have to supply the records within 30 calendar days from the date the request is received. However, with no fee being payable, we anticipate some records providers to be even further stretched for resource than they are presently. This may affect their ability to comply within 30 days.


What happens if the supplier cannot meet the timescales?

Should the medical records suppliers provide notification in advance that compliance to 30 calendar days is not possible, the time line for provision of records can be extended. In these instances, we will ensure you are notified so expectations are managed accordingly.

A robust chase and escalation process is in place to ensure that the process of obtaining records is managed effectively and any possible delays are mitigated. 


Does the client still need to complete a medical records release form?

Your client must still complete a medical records release form if you require us to request and obtain their medical records.

Please ensure that you provide us with their email address at the outset of the case so we can obtain this document electronically and efficiently.


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If you have any queries, please get in touch with the sales team on 01204 478 320 or at