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The Winning Instruction

When Collette McCann, a solicitor at Michael W Halsall Solicitors and secretary Kelly Jones arrived at work on the morning of 1st July, they expected a regular day at the office.

However, at Premex Group's headquarters in Bolton, the company's unique codes labelling each instruction the company receives were approaching a major milestone. Every working day, Premex takes instructions from across the UK and unbeknownst to either of them, Collette and Kelly were about to electronically submit number 1000000.

"When I was first told that myself and Kelly were responsible for Premex's millionth instruction I thought someone was joking, but I was really pleased when I realised it was true," said Collette who will be celebrating her 10th anniversary year at Michael W Halsall Solicitors this October. "Now we are aiming for the next million milestone!"

Premex Sales & Marketing Director Chris Wheatley broke the news to the pair with a visit to Michael W Halsall Solicitors and a gift of champagne and flowers. 

Chris said this was the first time Premex had celebrated a milestone like this.  "I'd like to congratulate Kelly and Collette personally and thank them and all our customers for their continued support.  Premex has been rapidly growing over the last five years and this is testament to our customer focused attitude executed by all employees coupled with our continual investment in IT innovation through developing systems like Vu, which have revolutionised the way we handle claims."

The personal injury industry has changed considerably since our first instruction in 1996, but as we look beyond this significant milestone we will continue to supply our customers with timely medical reports, and keep evolving our service offerings to meet the needs of a dynamic industry.