For 19 years, Premex has helped customers through the personal injury claims process. Now, as MedCo introduces new challenges, Premex is once again proving to be the brand people trust.
Since its introduction on April 6th, the MedCo portal has changed the nature of the way solicitors and other instructing parties work with medical reporting organisations. At times like this, customers looking for support tend to make contact with a brand they know will help. As one of the longest established independent medical reporting organisation in the market, Premex Services has made an extra effort to field as many calls as possible from solicitors to guide them through the new system.
“It’s been a challenging time for our customers,” explains Chris Wheatley, Sales and Marketing Director at Premex Services. “All of our departments are devoted to working with customers to navigate their way through MedCo. Admittedly in some of those instances Premex Services isn’t being instructed. The system will allocate a different provider. Regardless, we took the view early on that it is only right to help. For the majority of those who call us, Premex has been their preferred provider until now, so as long as we’re able to help, we’ll continue to provide guidance and support.”
While the phones have rarely stopped ringing, Premex has also been actively communicating the changes to its contacts, with regular updates on the MedCo portal.
“Again, it’s essential that customers, some of whom make hundreds of instructions per day, understand how their cases are being handled so Premex is in regular contact with our own communications team delivering updates where possible,” adds Chris.
As the new system beds in, Premex will continue to provide up to the minute information on the portal and how any changes that are made, will affect instructing parties.