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Help Desk

Please read About Vu  and any other relevant information on the Vu pages before you contact the help desk at Before contacting us please make a note of the page reference details displayed at the bottom right of each screen and the type of error or message displayed.

If you have an urgent business or technical problem with the service, you can phone the Vu helpdesk on 01204 478320. Lines are open 08.30-17.00 weekdays.

You may also contact us in writing at the following address

Vu support team
Premex Services
Premex House
Futura Park

Please note that the help desk is closed at weekends and on, public and bank holidays. In these circumstances a response will be provided on the next working day.

Certain calls may be recorded and monitored for training and development purposes. If you do not want your call to be monitored, please advise us at the start of the call.