We're proud of the service that we offer, but don't just take our word for it. Below are some of the responses we've had from our customers.
“We have worked with Premex for many years making use of all of the services they offer. The team are personable, great to work with and have a two way protocol for ensuring our working relationship is running smoothly from an IT, operational and personal perspective. We find it easy to work with Premex as they are ahead of many competitors in terms of their IT platform. It enables us to book immediate medical appointments which are convenient for our clients, thus reducing the risk of clients failing to attend first appointments and delaying case progress. We have found that the reports provided are good quality and returned within a reasonable time from the appointment date. Premex have a dedicated email address for urgent matters such as medical evidence needed to comply with a Court deadline and/or assisting us chasing up experts that are taking a little longer than usual to reply. All in all, they provide a great service for us and our clients and we will continue to work with Premex Group.”
Nicola Dickinson, Associate Director, Thorneycroft
"Premex provide reliable turnaround from appointment to report. They are helpful at answering queries and reliable at getting back to us if the issue cannot be dealt with on the first phone call. No cases seem to slip through the net as with other medical agencies. Premex are adaptable to which experts we want (or don't want) on our list of potential providers. I wouldn’t hesitate to recommend Premex as they are the best medical agency we have used and as a result of MedCo we have used them a lot."
Laura Nabozny, Partner , Morrish Solicitors LLP
"We chose to use Premex as they have an excellent reputation within the industry which is further supported by the friendly and efficient staff who go out of their way to assist and are always polite. From MedCo reports to Premex +, the service provided is seamless. Staff appear to be well trained and they understand the industry and the requirements of instructing solicitors. Reports are received within SLAs and nominations are received swiftly. Staff react well to non-standard requests and go out of their way to accommodate our requests in relation to instructing a specific expert nationwide. Premex has an excellent reputation within the industry and provide an efficient service with polite, articulate staff who go out of their way to assist. My account manager is always on hand to respond to any queries, no matter how trivial. I wouldn’t hesitate to recommend Premex as I know they will not let us down. The service they deliver reflects upon my business also and I have previously had to apologise to my clients for the poor service provided by other agencies, which in turn reflects badly upon Virtus Law Ltd. Premex is a big organisation but has a personal touch. Keep up the good work!"
Rossanna Schurink, Principal Solicitor, Virtus Law
“Premex Services offers an unrivalled depth and range of experts. Overall and compared to other medico-legal agencies, the service is very good. There have been some challenges with unresponsive experts but I have been impressed with the ability to recruit specific experts I have wished to instruct.
I wouldn’t hesitate to recommend Premex. It is as much about having a friendly and dedicated customer service team for when things go wrong, as an efficient service when things go smoothly. Premex have always stepped up to the plate when we have something bespoke or urgent and that is a sign of an excellent service rather than just a good one.”
Tristan Holdom, Head of Personal Injury, Tollers Solicitors